Parlons de la satisfaction client au salon Equip'Hotel Paris

11-15 Novembre 2018
Hall: Pav.7.3. Booth #H59

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The Power to Communicate

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Les avis des clients déterminent votre score et votre classement. S'ils sont positifs, les voyageurs auront tendance à choisir votre établissement plutôt qu'un autre. Les avis des clients ont aussi une influence directe sur le tarif journalier de vos chambres et sur votre taux d'occupation.


Rejoignez-nous au salon Equip'Hotel Paris du 11 au 15 novembre 2018 ! Vous y découvrirez comment une meilleure prise en compte des attentes de vos clients peut améliorer de façon significative les avis et les scores en ligne de votre hôtel et vous permettre de générer des recettes supplémentaires.

Venez nous rencontrer à notre stand (Pavillon 7.3 - H59) ou prenez rendez-vous avec nos experts afin de découvrir comment :
  • Analyser les principaux facteurs qui influencent les avis de vos clients
  • Influencer le score et la visibilité de votre hôtel
  • Mesurer vos indicateurs clés de performance et vous comparer à vos concurrents
  • Mettre en place une stratégie de messagerie dédiée à vos clients afin d'améliorer leur satisfaction

Luke Terheyden
Solution Architect
at Hotelchamp
Luke is working with the product team to identify the best use of the Hotelchamp technology through experimentation and development. His background extends into e-commerce and website optimization, with experience in increasing website conversion rates for several large hotel groups in Europe and Asia.
Katharina Sickora
Marketing Director
at TrustYou
Katharina Sickora is overseeing communication, content, and product marketing at TrustYou on a global level. She is an expert in the field of reputation management and review marketing and know's the in's and out's of leveraging guest feedback. Katharina looks back on a decade of working in the tourism and hospitality industry where she gained various perspectives on what it needs to offer a unique guest experience.
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Million
guest surveys collected
700
Million
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Thousand
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200
review
sources
160
semantic categories
25
languages supported

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